AdminAppraton (Support, Appraton)

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  1. 18 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application.

    Could you please describe for us more clearly about this problem?
    Is there any message or any pop-up?
    Please help us clarify.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application.

    Did you try to install this version?
    https://itunes.apple.com/vn/app/musictube-stream-play-music/id980475240?mt=8

    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Did you try to install newest version?
    Did you check your internet access?
    Please help us clarify.
    Thank you.

  2. 504 votes
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    47 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application.

    Did you update to IOS 7.1?
    If it is right, we are really sorry about this problem.
    Our application has problem with IOS 7.1 at this moment.
    We will fix and update as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application.

    Please try to install this version to fix bug:
    https://itunes.apple.com/vn/app/musictube-stream-play-music/id980475240?mt=8

    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule so that you can't play video without internet connection.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule so that you can't play video without internet connection.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application.

    Did you update to IOS 7.1?
    If it is right, we are really sorry about this problem.
    Our application has problem with IOS 7.1 at this moment.
    We will fix and update as soon as possible.
    Thank you.

  3. 7 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application.

    Could you please describe for us more clearly about this problem?
    Is there any message or any pop-up?
    Please help us clarify.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application.

    Could you please tell us what application you are talking about?
    Please help us clarify.
    Thank you.

  4. 5 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application.

    Could you please describe for us more clearly about this problem?
    Is there any message or any pop-up?
    What is your country?
    Does it happen now?
    Please help us clarify.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    We will check this problem.
    We are really sorry about this inconvenience.
    Thank you.

  5. 3 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application.

    Could you please describe for us more clearly about this problem?
    Is there any message or any pop-up?
    What is your country?
    Does it happen now?
    Please help us clarify.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Please try to reinstall application.
    Thank you.

  6. 538 votes
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    15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application!

    We have removed the “Caching” function by Apple’s policy and Youtube’s policy about copyright rule. If we try to bring the “Caching” function back, Apple will remove our app from AppStore and we can’t help our customer to resolve issues as update for the app. We are sorry about the inconvenience !
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule so that you can't play video without internet connection.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule so that you can't play video without internet connection.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule so that you can't play video without internet connection.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

  7. 427 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application.

    If you are using version 1.0, you need to update new version to fix this bug. However, if you update, you cannot cache anymore. From version 2.0, we have removed the “Caching” function by Apple’s policy and Youtube’s policy so that you can’t play video without internet connection. If we try to bring the “Caching” function back, Apple will remove our app from AppStore and we can’t help our customer to resolve issues as update for the app.

    We are sorry about the inconvenience !

    If you have encountered message: “You don’t have permission”, don’t worry. Sometimes, Youtube change data structure so you can’t watch videos in our application at that time. If you see this error, please send mail for us. We will fix as soon as possible.

    If you have encountered message : “error occured: you should try again after 10s or…

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule so that you can't play video without internet connection.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application!

    We have removed the "Caching" function by Apple's policy and Youtube's policy about copyright rule.
    We are sorry about the inconvenience !
    We will try to bring it back as soon as possible.
    Thank you.

  8. 19 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our application.

    We are really sorry about this problem.
    Our application has problem with IOS 7.1 at this moment.
    We will fix and update as soon as possible.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application.

    Did you update to IOS 7.1?
    If it is right, we are really sorry about this problem.
    Our application has problem with IOS 7.1.
    We fixed this problem. Please update to new version.
    Thank you.

    AdminAppraton (Support, Appraton) commented  · 

    Thank you for using our application.

    Our application has problem with IOS 7.1.
    We fixed this problem.
    However, our application was removed from App Store by some reasons. So we had to upload it again from other account.
    So you can't update from your current version.
    Please access to App Store then install version which is uploaded again.

    https://itunes.apple.com/us/app/music-tube-music-from-youtube/id796286907?mt=8

    Thank you.

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