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1. Update the app

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   prestine

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   47 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   AdminAppraton (Support, Appraton) responded

   Thank you for using our application.

   Did you update to IOS 7.1?
   If it is right, we are really sorry about this problem.
   Our application has problem with IOS 7.1 at this moment.
   We will fix and update as soon as possible.
   Thank you.

   Nick supported this idea  ·  Mar 16, 2014

2. Why doesn't this app play songs like it use too? Now it always says buffering unless hooked up to wifi?

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   7 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   AdminAppraton (Support, Appraton) responded

   Thank you for using our application.

   If you are using version 1.0, you need to update new version to fix this bug. However, if you update, you cannot cache anymore. From version 2.0, we have removed the “Caching” function by Apple’s policy and Youtube’s policy so that you can’t play video without internet connection. If we try to bring the “Caching” function back, Apple will remove our app from AppStore and we can’t help our customer to resolve issues as update for the app.

   We are sorry about the inconvenience !

   If you have encountered message: “You don’t have permission”, don’t worry. Sometimes, Youtube change data structure so you can’t watch videos in our application at that time. If you see this error, please send mail for us. We will fix as soon as possible.

   If you have encountered message : “error occured: you should try again after 10s or send our diagnostic info”, please try again with other video or check your Internet Connection. If your internet is very slow, videos cannot be loaded.

   If you have encountered buffering problem, please check video quality in Setting at More tab. If your device is old and video quality is high quality (1080), this problem will happen. Please choose choose video quality lower and try again.

   If you are using newest version, you can try to follow the below steps:

   Step 1: Tap More tap.
   Step 2: Tap Setting
   Step 3: Tap “Clear Tmp data and cookies” button.

   If it is not above problems, please could you tell us describe more clearly?
   Please help us clarify.

   Thank you.

   Thank you for using our application.

   If you are using version 1.0, you need to update new version to fix this bug. However, if you update, you cannot cache anymore. From version 2.0, we have removed the “Caching” function by Apple’s policy and Youtube’s policy so that you can’t play video without internet connection. If we try to bring the “Caching” function back, Apple will remove our app from AppStore and we can’t help our customer to resolve issues as update for the app.

   We are sorry about the inconvenience !

   If you have encountered message: “You don’t have permission”, don’t worry. Sometimes, Youtube change data structure so you can’t watch videos in our application at that time. If you see this error, please send mail for us. We will fix as soon as possible.

   If you have encountered message : “error occured: you should try again after 10s or… more

   Nick shared this idea  ·  Feb 25, 2014